Return Policy

Here is the revised policy for Sajawat.pk, updated to reflect a Strict No-Return / No-Refund Policy, where exchanges are only permitted if the wrong item was dispatched.

Return & Exchange Policy | Sajawat.pk

At Sajawat.pk, we take great care in curating, inspecting, and packaging every home decor piece to ensure it reaches you in perfect condition.

Please read our store policy carefully before placing your order.

1. Strictly No Returns & No Refunds

We follow a strict No Return and No Refund Policy.

  • No Change of Mind: We do not offer returns, refunds, or exchanges if you change your mind, decide you no longer want the product, or realize the size/color doesn't match your space.

  • Final Sale: All purchases made on Sajawat.pk are final.

Please review all product dimensions, details, images, and descriptions carefully on our website before placing an order.

2. Exchange Policy: Wrong Item Dispatched Only

An exchange will only be issued if Sajawat.pk dispatches an incorrect item (e.g., wrong design, color, or product altogether) that does not match your original order confirmation.

Conditions for an Exchange:

  • Timeframe: You must notify our team within 24 to 48 hours of parcel delivery.

  • Condition: The item must be unused, unwashed, undamaged, and kept in its original packaging along with all original tags and materials.

  • Unboxing Video Required: You must provide a clear, continuous unboxing video showing the shipping label on the package and the parcel being opened for the first time as proof of the error.

3. Non-Eligible Situations for Exchange

Exchanges will NOT be approved under the following conditions:

  • Claims submitted after 48 hours of delivery.

  • Items that show signs of use, installation, or customer-induced damage.

  • Items ordered incorrectly by the customer (e.g., selecting the wrong variant or size during checkout).

  • Customized, made-to-order, or sale/clearance items.

4. How to Request an Exchange for a Wrong Item

If you received the wrong product, please follow these steps:

  1. Contact Support: Reach out to us within 48 hours via WhatsApp at [Insert Phone Number] or email support@sajawat.pk.

  2. Submit Proof: Share your Order ID along with the unboxing video and clear photos of the item received.

  3. Verification: Our team will review your request within 24 business hours.

  4. Dispatch: Once verified, we will arrange a pickup of the incorrect item and dispatch the correct product to you. Sajawat.pk will cover all courier charges associated with replacing our mistake.

Need Assistance Before Ordering?

To avoid any issues, our team is happy to answer any questions about dimensions, colors, or materials before you place your order!

  • WhatsApp: [Insert Phone Number]

  • Email: support@sajawat.pk

  • 0Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Would you like me to adjust the time window for reporting wrong items (e.g., restrict it to 24 hours only), or does this meet your requirements?