Help & Questions

Help & FAQs | Sajawat.pk

Welcome to the Sajawat.pk Help Center! We are here to make your home decor shopping experience as seamless as possible. Browse our most frequently asked questions below, or reach out to our team directly if you need further assistance.

1. Placing Orders & Customization

Q: How do I place an order on Sajawat.pk?

A: Browse our collection, select your desired items, and click Add to Cart. Go to your cart, click Checkout, fill in your shipping details, select your preferred payment method, and confirm your order. You will receive an order confirmation message via SMS or email.

Q: Can I cancel or modify my order after placing it?

A: You can cancel or modify your order within 2 hours of placing it by contacting us immediately on WhatsApp. Once an order is processed or dispatched, it cannot be canceled or changed.

Q: Do you take custom orders?

A: Yes! We offer customization on select decor items, wall art, and furniture pieces. Contact our team on WhatsApp with your specific dimensions or design preferences to get a custom quote.

2. Shipping & Delivery

Q: Where do you deliver, and what are the shipping charges?

A: We deliver across all major cities and towns in Pakistan. Shipping charges are calculated at checkout based on your delivery location and the size/weight of your parcel.

Q: How long will my order take to arrive?

  • Standard Delivery: 3 to 5 business days for major cities (Lahore, Karachi, Islamabad, etc.).

  • Remote Areas: 5 to 7 business days.

  • Customized Items: 7 to 12 business days (depending on production time).

Q: How can I track my shipment?

A: Once your order is dispatched, we will send you a tracking ID and link via SMS or email so you can track your package in real-time.

3. Payment Methods

Q: What payment options do you accept?

A: We accept:

  • Cash on Delivery (COD) across Pakistan.

  • Direct Bank Transfer

  • JazzCash / EasyPaisa

Note: High-value or customized orders may require a partial advance payment to confirm processing.

4. Return, Exchange & Damages

Q: Can I return an item or request a refund if I don't like it?

A: No. Sajawat.pk strictly follows a No Return, No Refund, and No Exchange policy for change of mind or personal preference. Please review product dimensions and details carefully before placing an order.

Q: What if I receive the wrong item?

A: If we dispatch an incorrect product, we will gladly exchange it for you at no extra cost. You must notify us within 24–48 hours of delivery with a clear unboxing video and order details.

Q: What if my item arrives damaged or broken?

A: We pack fragile items with multiple safety layers. However, if your package arrives visibly damaged, please take photos and an unboxing video upon opening, and contact our WhatsApp support within 24 hours so we can assist you.

5. Care & Maintenance

Q: How do I clean and maintain my Sajawat.pk decor items?

  • Wall Art & Mirrors: Wipe gently with a soft, dry microfiber cloth. Avoid harsh liquid cleaners.

  • Wooden Items: Dust regularly and keep away from direct moisture or water exposure.

  • Ceramics & Vases: Clean with a damp cloth; avoid abrasive scrubbers.

Still Need Help?

Our support team is always happy to guide you with product recommendations, measurements, or order updates!

  • WhatsApp: [Insert Phone Number]

  • Email: support@sajawat.pk

  • Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM PKT